QArk adheres and follow the MRS guidance for online research.  The latest guidance (January 2012) can be accessed online:

MRS - Online Research Guidelines (PDF format)

For more information on our policies and standards click here.

Its easy and quick to join QArk, all you need to do is:

1. Click on the join up button and fill in a registration form.
2. Open the confirmation email sent you when it arrives.
3. Fill in your profile information.

You will then be eligible to take part in surveys.

Only by registering and becoming a member will you be able to take part and earn from highly paid surveys, focus groups and product tests.

Registration for QArk is entirely free – you will NOT be asked for any payment at any time. On the contrary, it is you who will earn rewards by taking part in surveys, focus groups and product tests through us.

Yes QArk is presently only open to UK residents and people resident in other countries will be excluded from the panel.

We will always identify ourselves when we contact you.  We will never ask you to give us any information in an email. 

When we contact you it will be either to invite you to a survey, to update and to ensure that our records of your personal information are correct, or to help in the management of QArk, for example to inform you that you have won a prize draw.

Yes we will! 

• We are registered under the Data Protection Act 1998.
• You can trust us to keep your personal details safe and free from any external parties. 
• The information you provide us will only be used by QArk for research purposes.
• Any information passed on to associated marketing research agencies will be anonymous.
• Our privacy policy explains our approach in more detail.

To recover your account password, please begin with these steps:

1. Visit our password recovery page.
2. Enter your email address.
3. Click Send.

If the system accepted your username, you'll now receive an email in your inbox with a link to reset your password.

If you can't remember your registered email address, follow these steps to retrieve it:

1. Visit the contact page.
2. Enter your contact email address in the Email: field.
3. Enter the name you used when registering in the Name: field.
4. Enter 'I forgot my password' in the Subject: field.
5. Select 'Technical problems' from the Topic: field.
6. Please complete the Message: field with any information that may help us identify your user account.
7. Click Contact us.
8. You will be contacted by a member of support staff as soon as possible.

It is important to keep your personal information as up to date as you can as this may influence the surveys you receive.

If you wish to make a change to any of your details then go to the My Profile page after you have logged in.  You can make the changes here at any time you want.

• Simply sign-up to QArk and you will be mailed surveys as they become live.

• Simply click on the survey link and it will send you directly to the survey. 

The more complete your profile is, the greater your chance of qualifying and being invited to take part in surveys.

Some surveys have special criteria for the sample.  Often surveys ask questions at the front of the survey to identify if you are the kind of person the organisation or company wants to interview.  If you are not, then unfortunately you will not be able to take part in that survey.  This will never prevent you doing other surveys.

Quota full means that the survey is full of respondents within the targeted range. This can be either before the start of a survey, which is normally indicated as closed, or sometimes in the early stages of a survey where certain criteria within the survey becomes filled. This normally varies depending on the rate any given survey is responded to and the overall amount of responses needed by different people to fill a quota. Surveys where you receive “Quota Full” do not count as fully completed and incentives are not rewarded as the information is not used.

1. Please check that our email addresses invite@qark.co.uk and support@qark.co.uk has been added to your safe contact list in your email system or your invites may be blocked or sent to a junk folder.
2. The number of invites you receive depends on several things: the number of surveys being done, the particular people organisations or companies want to interview, the number of people eligible to take part in each survey etc.

If you are able to login to the system then you can be sure that your account is still active and that you are still eligible to receive invitations.  The more profile information you give us the more likely you are to be invited to take part in relevant surveys.

Not all internet providers allow users to click on links within their email. If you are unable to gain access to our survey please try the following:

Copy and paste the link from your email into the browser address box and press enter. This will take you directly to the correct page. 

Please make sure that:

• you copy the entire web address into the browser as sometimes the link can spread over two lines.
• the link you copy does not contain any line breaks as this will also stop the link from working.

If cookies are not enabled the survey will not recognize you as the respondent when you reach the end page of the survey and you will receive timed out. Please make sure that you have your cookies enabled. For information on how to enable your cookies, please contact you computer administrator.

When a survey is left open for an extended period of time the browser session expires and you will be timed out from the survey. In this case it is not possible to start the survey again or for a new link to be sent.

When you have successfully completed a survey your answers will be checked to ensure that they meet the quality standards of the market research company doing the research.  They will generally look for internal consistency in your answers, that you have taken a reasonable time to complete the survey and have not in any obvious way failed to answer the questions.

It may take some time for the whole research to be completed, for example if it needs many people to answer it.  Once a piece of research is complete and your answers checked the reward for doing the survey will be credited to your account.  For big surveys this may take 4-6 weeks.

The reward for each survey can vary, you will see at the start of the survey details of what the reward for taking part is.

We do not reward you for:

• filling in profile questions as it is in your own interest to complete the profile information.
• completing pop poles or fun surveys, we add these to the website for your interest and entertainment.

To be able to claim a reward you will need to have a balance of £10.00 or more in your QArk account. 

Please note that the lowest denominations that Love2Reward will issue is £10.00 so accounts you must have a minimum £10.00 credit before cards can be topped up or issued.